We manufacture and distribute some of the best smokeless fuels and firewood available in the UK. That’s why we’re happy to offer you a Money Back Guarantee, if you are not completely satisfied with the goods you receive.

Simply contact us to tell us you’re not satisfied and we’ll arrange the return and organise for a replacement product or a refund – you tell us which you would prefer.

You have up to 14 days from when you receive your goods to take advantage of our Money Back Guarantee. You don’t need to tell us why you wish to return the goods, but it would help us improve if you did.

To get a refund, the goods need to be in their original packaging and in a re-saleable condition.  We can’t offer a refund on any products that you have used.  We reserve the right to make a charge for the return of goods. Please see our full terms & conditions for more information

If you are not satisfied with your purchase for any reason, please contact us within 14 days of receipt on the telephone number displayed at the top of this website.  We will arrange to collect the goods and process a refund. We will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.  

We will only refund you using the same credit or debit card used to pay for the goods.

To exchange an item please visit your nearest cash & carry depot where you’ll be able to exchange your order on the spot (subject to availability).

If you prefer to use our other returns methods, simply return the unwanted item following our returns procedure and place a new order online for the product you'd like. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.

How long do I have to exchange a product?

In line with our returns policy, you have up to 14 days to exchange a product from the date of purchase or the date you received your order.

If you cancel your order before it is despatched, we will refund you in full within 14 days of being informed of your decision to cancel. 

If you decide to return your order, we will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.

We will only refund you using the same credit or debit card used to pay for the goods.